Frequently Asked Questions

How do you dispose of the waste?

If it's a domestic property then we double bag it and deposit it in the domestic bin. For larger volumes or commercial contracts its removed to an approved waste disposal site.

Are you insured?

Yes. We hold full public liability insurance cover for £5,000,000. This allows us to service large commercial and local authority contracts. We will provide a copy of our cover note if required.

What are your payment terms?

Domestic contracts can be paid in cash or by bank transfer. This can be at the time of the visit or invoiced monthly.

Commercial contracts are invoiced monthly.

Am I bound into a contract for a certain period?

Not at all. Please however notify us if you no longer require the service in advance. If we turn up to do the clearance then we will charge you for that last visit.

I have multiple properties. Can I pay you on one invoice?

Of course. We will discuss your specific needs and mutually agree terms prior to commencement of the service.

Do I have to be in when you call?

No, but please ensure that you have left any gates unlocked or have given us a key to gain entry. We will also not enter the property if this would pose a safety risk for staff (e.g. a guard dog is left unrestrained or an access route is blocked).